These terms govern the process of ordering, payment, delivery, and complaints related to the products available on this website. The website may be used for personal purposes, free of charge, in accordance with the rules set out below.
Seller: Via Media d.o.o., Vrbaska br. 17, 1000 Sarajevo, Bosnia and Herzegovina
The customer is any individual who electronically orders at least one product, provides the required information, and submits the order.
All prices are expressed in Convertible Marks (BAM) and include VAT.
Products are ordered via an electronic form. After the order is submitted, the customer receives a confirmation via email.
Payments are made online, securely, using the following cards:
Products are delivered by courier service within 5 business days after payment confirmation. Upon delivery, the customer is obliged to inspect the shipment and immediately notify the courier in case of any damage.
In case of a technical defect, the customer has the right to request a replacement. The complaint must be submitted within 4 business days from receiving the goods. In such a case, the return shipping cost is covered by the seller. Refunds are not available unless required by applicable law.
The customer has the right, in accordance with consumer protection laws, to withdraw from the contract within 14 days of receiving the product, without providing a reason. The product must be unused and in its original packaging.
Via Media d.o.o. reserves the right to change these terms at any time. All changes take effect upon publication on this page.